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Enhanced Debit MasterCard FAQs

As a valued customer, we want to continually exceed your expectations for excellent service. That’s why we’ve added MasterCard Enhanced Debit benefits. As a MasterCard Enhanced Debit cardholder, you can have peace of mind knowing your MasterCard comes with benefits that save you time and money. Your MasterCard will now help you make purchases safely and conveniently with added benefits, and access to merchant offers and savings—whether you’re home or away.

What are some of the benefits I will enjoy?
In addition to worldwide acceptance at millions of locations and account access at ATMs, you will receive an expansive range of benefits that are described in this Guide. Among these are:

Extended Warranty doubles the original manufacturer’s or store-brand warranty on eligible purchases for up to 12 months when you pay for eligible items with your Kentucky Bank debit MasterCard.*

Price Protection reimburses you the price difference on eligible items should you find a lower price within 60 days from the date of purchase when you pay with your Kentucky Bank MasterCard.*

Identity Theft Resolution Services help you with credit bureau notification and card replacement should you become the victim of identity theft, not just for your Kentucky Bank MasterCard but for all the cards in your wallet.*

Zero Liability†
In the event that your card is used to make unauthorized purchases – whether made in a store, by phone, or online – you won’t be held liable.

MasterAssist® Travel Assistance Services When you are 50 or more miles away from home, be comfortable knowing that you have certain protections. Before leaving, use the Travel Assistance feature to make sure you have everything you need.

Master RoadAssist®
Count on emergency road assistance services such as jump starts, towing, gas delivery, and tire changes. You are responsible for any charges that occur.

 

Where can I use my debit MasterCard?
Your debit MasterCard card offers unsurpassed acceptance for purchases at millions of places wherever MasterCard is accepted, such as restaurants, gas stations, doctors’ offices, department stores, home improvement stores, airlines, hotels, and online merchants.

What should I do if my card becomes lost or stolen?
You should contact us immediately by calling 1-800-472-3272.

If you have any additional questions, please call us at 800-467-1939.

* Certain terms, conditions, and exclusions apply. Contact your issuing financial institution for complete coverage terms and conditions or call 1-800-MC-ASSIST (1-800-622-7747) for assistance. Valid for Kentucky Bank MasterCard.
† Certain restrictions apply. Please see www.mastercard.us/zero-liability.html for more details.
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