If you submit an image deemed unacceptable, we will notify you, so you can submit another image.
Uploaded images should meet these criteria:
- Size: at least 840 pixels x 840 pixels, no larger than 10MB in size
- Color: RGB
- Format: JPEG (.jpg). PNG, GIF, Bitmap (.bmp) or TIFF
Kentucky Bank is not responsible for problems with image quality, including out-of-focus or low-resolution images, or images poorly positioned on the card.
If your personalized card is nearing expiration and you wish to upload a new or substitute image for your reissued card, you must do so at least two months (60 days) prior to the expiration date. If you have not uploaded a new image 60 days prior to card expiration, Kentucky Bank will renew the card with the image that appears on your current card.
Digital Wallet and CardValet® Images
Please note that your custom image will not replace the Kentucky Bank standard card image in the following applications:
- Apple Pay®
- Google Pay™
- Samsung Pay®