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COVID-19 Update


Kentucky Bank’s priority has always been to continue to provide uninterrupted service to our clients and customers, supporting a safe work environment for our employees, and helping those communities hit hard by the COVID-19 pandemic. On June 4, we began a phased approach to expanding our lobby hours. During the first phase, one branch in each community began offering lobby services. The remaining branches began having lobby services available on June 15 and July 6. Please visit our locations and hours page to view your branch’s hours.

When you visit a branch, you will notice some additional safety precautions. Kentucky Bank employees will be wearing masks, and we are encouraging our guests to wear masks, also. However, for identification purposes, we may ask you to momentarily lower your mask. Unfortunately, fraudsters have been trying to take advantage of customers during this time, and we want to ensure you are the only one trying to gain access to your information and funds.

  • You will notice space markers on the floors to help with social distancing.
  • Tellers will have a protective, transparent shield at their station.
  • We disinfect all high-touch surfaces on a regular schedule throughout the day. This includes drive-thru tubes and buttons, ATM surfaces, doors, pens, and counters.

We are looking forward to seeing you in a safe and healthy environment!
We will continue to assist customers through Kentucky Bank’s online and mobile banking services, as well as our call center. Customers who require access to safe deposit boxes and other needs within a branch that does not have lobby hours, may make appointments to visit that branch by calling 800-467-1939. If you are not currently using online or mobile banking, please feel free to call 800-467-1939 for assistance.


We know this environment is impacting many of our customers. We want to help you navigate through this period. If you are concerned about repayment of a loan or have another financial concern, please contact us so that we can talk with you about the solutions we can provide. We want everyone to get through this as soundly as possible.


Existing residential mortgage and consumer loan customers of Kentucky Bank may also be eligible for relief. We will look at these on a case-by-case basis, knowing that certain people are going to be impacted more than others. Assistance may come in the form of deferment of interest, or interest and principal payments. Customers who wish to request relief may call to speak with a representative. Kentucky Bank will suspend initiating any new foreclosure actions relating to residential properties. The postponement of foreclosure steps will be reevaluated every 30 days.


We will be working with our commercial and business borrowers on a case-by-case basis to potentially defer loan payments, especially for those borrowers who we can identify as the most seriously affected. Current commercial and business borrowers are encouraged to call their loan officers if they would like to discuss their circumstances.


Kentucky Bank is accepting the SBA Payroll Protection Program (PPP) applications. The final changes to the application form have been issued by the SBA and The Department of Treasury. We appreciate your patience. We want to be certain that all the borrower's loan documentation is complete and accurate. This ultimately should make the process smoother.


“We continue to focus on how to best protect the health and safety of our employees, customers, and communities, while making every effort to assist our customers in these unprecedented times.”

-Louis Prichard, President & CEO


For 169 years, we have stood by Kentuckians, helping our customers navigate the financial challenges of the civil war, two world wars, and the depression. As we face this new crisis together, we remain dedicated to supporting our customers through these unprecedented times.


We welcome your call at 800-467-1939 or you can fill out the form below and a member of our team will reach out to assist you. Please do not include any confidential information such as your SSN or account numbers in this form.

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