Report Lost/Stolen Card

COVID-19 RESPONSE

The health and safety of our employees, customers, and the communities we serve is our top priority. We’re closely monitoring the guidelines from Governor Beshear and the Centers for Disease Control and Prevention (CDC) to ensure we’re acting on the latest information and guidance.

OUR PROMISE

We know this environment is negatively impacting many of our customers. We want to help you navigate through this period. If you are concerned about repayment of a loan or have another financial concern, please contact us so that we can talk with you about the solutions we can provide. We want everyone to get through this as soundly as possible.

OUR EFFORTS

Kentucky Bank has implemented a number of proactive measures intended to mitigate the impact of the COVID-19 virus outbreak on its customers, communities, and employees. As of March 18th, we began temporarily limiting retail branch locations to drive-thru and ATM services. We will continue to assist customers through Kentucky Bank’s online and mobile banking services, as well as our call center. Customers who require access to safe deposit boxes and other needs within a branch, may make appointments to visit a branch location by calling 800-467-1939. If you are not currently using online or mobile banking, please feel free to call 800-467-1939 for assistance.

MORTGAGE & CONSUMER LOANS

Existing residential mortgage and consumer loan customers of Kentucky Bank may also be eligible for relief. We will look at these on a case by case basis, knowing that certain people are going to be impacted more than others. Assistance may come in the form of deferment of interest, or interest and principal payments. Customers who wish to request relief may call to speak with a company representative. Kentucky Bank will suspend initiating any new foreclosure actions relating to residential properties. The postponement of foreclosure steps will be reevaluated every 30 days. 

COMMERCIAL AND BUSINESS

We will be working with borrowers, on a case by case basis, to potentially defer loan payments, especially for those business borrowers that we can identify as the most seriously affected. Current business borrowers who feel the need, are encouraged to call their loan officers.

Kentucky Bank is accepting the SBA Payroll Protection Program (PPP) applications. The final changes to the application form have been issued by the SBA and The Department of Treasury. We appreciate your patience. We want to be certain that all the borrower's loan documentation is complete and accurate. This ultimately should make the process smoother.

LEARN ABOUT SBA PROGRAMS

OUR EMPLOYEES

We have announced measures to help reduce the impact of COVID-19 on our employees’ lives. We have initiated aggressive bank-wide cleaning efforts. We are also asking all in-house meetings to be conducted via conference call. We have provided resources to enable as many as possible to work from home or to work in less confined work areas. Additionally, we are being flexible with paid time-off policies. Kentucky Bank will comply with all aspects of the Families First Coronavirus Response Act.  

“We continue to focus on how to best protect the health and safety of our employees, customers, and communities, while making every effort to assist our customers in these unprecedented times.”

-Louis Prichard, President & CEO

A STRONG HISTORY

For 169 years, we have stood by Kentuckians, helping our customers navigate the financial challenges of the civil war, two world wars, and the depression. As we face this new crisis together, we remain dedicated to supporting our customers through these unprecedented times.

CONTACT US FOR ASSISTANCE

We welcome your call at 800-467-1939 or you can fill out the form below and a member of our team will reach out to assist you. Please do not include any confidential information such as your SSN or account numbers in this form.

Day: Sun - Hour: 05