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COVID-19 Update

COVID-19 Information

Kentucky Bank’s priority has always been to continue to provide uninterrupted service to our clients and customers, supporting a safe work environment for our employees, and helping those communities hit hard by the COVID-19 pandemic.

We continue monitoring the COVID-19 situation and are taking precautions to keep our employees, clients, guests, and others safe. We are committed to delivering our services and supporting our clients, without interruption. We have taken steps to make sure all deposit and loan processes continue to run smoothly. There will not be any interruption in the processing of financial transactions.

We rely on the most up-to-date information from the Centers for Disease Control (CDC) along with state and local authorities. Based on their guidance, we will continue to assess and adjust our safety procedures to protect our customers and staff.

  • Due to a decline in COVID-19 cases across Kentucky, our branch lobbies were reopened on March 1, 2021.
  • Balances, deposits, direct deposits, ACH deposits, loans, and Wealth Management processes will continue to be handled as always.
  • Many of our employees will be working remotely from their homes and some will be working in their offices.
  • We are disinfecting our areas, ATMs, drive-thru tubes, and other high-touch surfaces several times a day.

24 HOURS A DAY SERVICE

We offer many services that allow you to bank remotely. Online banking allows you to access information about your deposit and loan accounts anytime. If you are new to online banking, visit www.kybank.com, click on Sign-up at the bottom of the secure login box. To learn more about all of the ways you can use online banking, visit:  https://www.kybank.com/online-services/online-banking/

We will continue to work through this in a smart, methodical, and compassionate way. We appreciate your ongoing partnership, and we want you to know we are ready to deliver the same level of service as always. Please call us at 800-467-1939 or email us at CustomerServiceCenter@kybank.com if you have questions or want further information about how we’re managing through COVID-19.

OUR PROMISE

We know this environment is impacting many of our customers. We want to help you navigate through this period. If you are concerned about repayment of a loan or have another financial concern, please contact us so that we can talk with you about the solutions we can provide. We want everyone to get through this as soundly as possible.

MORTGAGE & CONSUMER LOANS

Existing residential mortgage and consumer loan customers of Kentucky Bank may also be eligible for relief. We will look at these on a case-by-case basis, knowing that certain people are going to be impacted more than others. Assistance may come in the form of deferment of interest, or interest and principal payments. Customers who wish to request relief may call to speak with a representative. Kentucky Bank will suspend initiating any new foreclosure actions relating to residential properties. The postponement of foreclosure steps will be reevaluated every 30 days.

COMMERCIAL AND BUSINESS

We will be working with our commercial and business borrowers on a case-by-case basis to potentially defer loan payments, especially for those borrowers who we can identify as the most seriously affected. Current commercial and business borrowers are encouraged to call their loan officers if they would like to discuss their circumstances.

SBA LOANS

SBA Announces PPP Funds Exhausted—On May 4, 2021, the Small Business Administration (“SBA”) informed trade associations, that PPP funding has been exhausted. The Paycheck Protection Program (“PPP”) application portal will stop accepting applications for loans from lenders.

“We continue to focus on how to best protect the health and safety of our employees, customers, and communities, while making every effort to assist our customers in these unprecedented times.”

-Louis Prichard, President & CEO

A STRONG HISTORY

For 170 years, we have stood by Kentuckians, helping our customers navigate the financial challenges of the civil war, two world wars, and the depression. As we face this new crisis together, we remain dedicated to supporting our customers through these unprecedented times.

CONTACT US FOR ASSISTANCE

We welcome your call at 800-467-1939 or you can fill out the form below and a member of our team will reach out to assist you. Please do not include any confidential information such as your SSN or account numbers in this form.

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