When you visit a branch, you will notice some additional safety precautions. Kentucky Bank employees will be wearing masks, and we are encouraging our guests to wear masks, also. However, for identification purposes, we may ask you to momentarily lower your mask. Unfortunately, fraudsters have been trying to take advantage of customers during this time, and we want to ensure you are the only one trying to gain access to your information and funds.
- You will notice space markers on the floors to help with social distancing.
- Tellers will have a protective, transparent shield at their station.
- We disinfect all high-touch surfaces on a regular schedule throughout the day. This includes drive-thru tubes and buttons, ATM surfaces, doors, pens, and counters.
We are looking forward to seeing you in a safe and healthy environment!
We will continue to assist customers through Kentucky Bank’s online and mobile banking services, as well as our call center. Customers who require access to safe deposit boxes and other needs within a branch that does not have lobby hours, may make appointments to visit that branch by calling 800-467-1939. If you are not currently using online or mobile banking, please feel free to call 800-467-1939 for assistance.