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Precautionary Measures for COVID-19

At Kentucky Bank, our ability to deliver our services, together with Premier Customer Service, is of the utmost importance. In doing so, we must also ensure the health and safety of our employees, and that of our customers and partners.

Amid ongoing concerns about the Coronavirus COVID-19, Kentucky Bank is closely monitoring the latest reports from the Centers for Disease Control (CDC) and has taken several health and safety measures for our customers and colleagues.

  • We encourage you to access your account from home 24/7 using Kentucky Bank’s online banking or the Kentucky Bank mobile app to view transactions, check balances, make payments, deposit checks, and more. We have made a number of enhancements that make it easier than ever to manage your account digitally.
  • If you visit our branches, please know, our branch teams are available to serve you, as always. We’ve augmented daily cleaning procedures with the use of stronger disinfectant products on high-touch surfaces, have made hand sanitizer readily available, and are educating branch teams on best practices recommended by the CDC.

Unfortunately, when disasters strike so do scammers. Be cautious of scammers using email or text messages to trick you into giving them your personal information. They may try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could gain access to your email, bank, or other accounts.  Here are some tips to help you keep the scammers at bay:

  • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus.
  • Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges, or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores.
  • Do your homework when it comes to donations—don’t let anyone rush you into donating. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

If you are concerned your information has been compromised, please contact us by phone, chat, or visit our branches.

We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as needs arise.

For additional information about COVID-19, get the latest report from the Centers for Disease Control at https://www.cdc.gov/ or your local health department’s website.

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