Report Lost/Stolen Card

Help Center

Report A Lost Or Stolen Card

To report a lost or stolen DEBIT card call 1-800-472-3272.
To report a lost or stolen CREDIT card call 1-800-992-4951.

Manage your debit card with the CardValet® App. Click here to learn more.


Below, we have provided a list of Troubleshooting options if you are having problems with our website or with Online Banking. Please try one of the following if it pertains to your issue. If you need further assistance, please contact our Customer Service Center at 1-800-467-1939.

Password Assistance

Having trouble with your password? Click here so we can help!

Online Sign In Procedures

Click here for a Q & A to begin your online account access today.

Mobile Banking Assistance

If you need assistance with Mobile Banking, click here. If you’d like to see a demo, follow this link, we can help!

Mobile Banking Security

We strive to provide the most innovative products so that our customers can bank the way they choose! We realize that security is of most importance and take many steps to achieve this peace of mind. In addition, there are steps you can take to protect your information. Click here to find out how.

Mobile Check Deposit

This service will allow you to deposit checks from anywhere at anytime, just by using the Kentucky Bank Mobile Banking App. Click here to see how it works or watch this helpful demo.

Must Haves to Access Online Banking

To access Online Banking you must have the latest versions of Adobe Flash Player and Adobe Reader installed.

If you are experiencing issues logging into online banking, we recommend to clear your web browser’s cache and cookies. If you are experiencing display or performance issues after you have signed into online banking, it is recommended you disable any ad blocking software you may be using, and also allow third party cookies and content for secureinternetbank.com.

Kentucky Bank recommends using Internet Explorer 10 or newer. If using an older version of Internet Explorer, you may have a degraded experience on our website. To upgrade, please follow the steps listed here.

Kentucky Bank’s Routing Number

Kentucky Bank’s Routing Number is 042101174.

Kentucky Bank Wiring Instructions

Click here for our Domestic and International Wiring instructions.

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